Remote Deposit Capture
Customer Site Visit Form
(Code: RDC-1772)
The Remote Deposit Capture Customer Site Visit Form is a major risk management tool for your Remote Deposit Capture Services Officer or other bank or credit union personnel that may visit the customer's site. The comprehensive RDC Customer Site Visit Form asks detailed questions so your bank or credit union can effectively make decisions when evaluating whether Remote Deposit Capture should be provided to the RDC business customer. Remote Deposit Capture site visits may be done by your institution based on risk, but some banks and credit unions will decide as part of their risk management program to do site visits, or site inspections, on most customers unless they are well known to the bank or credit union. It is a decision that will be addressed when preparing your financial institution's policies, procedures, and risk assessment.
If you have questions about the RDC Customer Site Visit Form, please contact us. NOTE: The FFIEC has released guidance on "Risk Management of Remote Deposit Capture" in the Financial Institution Letter FIL-4-2009 and the FFIEC IT Examination Booklet for Retail Payment Systems was updated in February 2010. Please refer to these resources when establishing your RDC policies and procedures.
Customers who purchased the Remote Deposit Capture Customer Site Visit Form also frequently ordered the Remote Deposit Capture Customer-Self Assessment Questionnaire from our site.
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If you have questions, please email us or call (770) 653-2389.
After purchasing the Remote Deposit Capture Site Visit Form, you will be provided a link to download the document.