Have questions about Remote Deposit Capture?  GLBA Compliance?  Information Security or Technology Compliance?  If we don’t know the answers, we have excellent resources.

Please read our Q & A below or email your questions to us.

Q: How does Merchant Capture benefit my financial institution?
A: You grow core deposits and retain your current customers!

Q: What are the most important aspects to have a successful Merchant Capture Program relevant to growth, risk, and compliance?
A: Top management support, staff education and training, proper marketing, and a solid operational infrastructure with proper staffing.

Q: Bank management has decided to offer Remote Deposit Capture services to their customers.... What next?
A: Bank Project Solutions can answer that question. We assist small financial institutions prepare their staff to implement a SUCCESS-driven program.  Let us show you how we can organize your Remote Deposit Capture Program or coach your Remote Deposit Capture Services Officer through the process.  We address staff product and procedural training, promoting the product, compliance training, integration into your Cash Managment processes, and much more.

Click here for a must-have guide for your Remote Deposit Capture Services Officer.

Q: Why are IT exams so challenging and how do you assist small financial institutions prepare for exams with sustained procedures that support the ongoing success of their program?
A: It takes personnel from multiple disciplines to satisfy Information Technology compliance. When you have a small staff, you may not have the expertise in all the areas to sufficiently support this area of compliance and have acceptable IT exams. We take one or two of your staff members, train-mentor them, and set up a streamlined system so they can support the IT function and be ready for examiners.

Q: Why is it imperative that my IT management team understand the bank’s responsibility to safeguard our customer information?
A: Safeguarding customer information is the law, and the bank is exposed to various risk factors, including reputational risk, if their systems are exposed and a major incident occurs.

Q: What are the benefits of implementing an organized IT program?
A: An organized program enhances the bank’s ability to improve IT audits/exams, streamlines IT audit exception tracking system, improves process of safeguarding confidential-sensitive information, and the institution's staff awareness enhances the protection of sensitive information. Click here for consulting service details.

Q: Do we have to train the staff?
A: Yes, it is the law.  We provide on-site or Webinar Information Security Awareness Training.  Click here to find out about Webinar training customized for your bank's operating environment.