Customer Self-Assessment Questionnaire

(Code: RDC-1762)

The Remote Deposit Capture Customer Self-Assessment Questionnaire is a major tool to monitor data security and other controls at the customer's site. According to your Remote Deposit Capture Policies and Procedures and risk assessment, you may have decided to periodically mail customer self-assessments which will save you time.  This document provides your institution with valuable information to effectively monitor controls such as destruction and retention of the checks and data security at the customer's site. If you mail this self-assessment to your customers, and have them mail it back to your organization, you can review the assessment and determine if your customers are maintaining appropriate data security and internal controls at their site.  This process will serve as a major control to mitigate your institution's risk.

This Word document provides an easy to follow format that can be easily modified to parallel with the institution’s established policies and procedures.

Order this Remote Deposit Capture Customer Self-Assessment Questionnaire today and incorporate the process in your procedures. The benefits will almost instantly provide the ROI we all seek on product purchases.

Customers who ordered the RDC Customer Self-Assessment also frequently purchased the Remote Deposit Capture Customer Site Visit Form.

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NOTE: The FFIEC has released guidance on "Risk Management of Remote Deposit Capture" in the Financial Institution Letter FIL-4-2009.  In that document, it addresses Customer-Self Assessments by the customer based on risk.  

If you have questions, please email us or call (770) 653-2389.

After purchasing the Remote Deposit Capture Customer Self-Assessment Questionnaire, you will be provided a link to download the document.